Help Centre
Find answers, learn the basics, and get the most out of Johnny Grape.
How to Create an Account
Learn how to register, verify your details, and manage your orders faster.
How to Create an Account
Learn how to register, verify your details, and manage your orders faster.
Open the account area
Enter your details
Confirm and sign in
How to Order Online
A complete walkthrough of browsing, adding to cart, and completing your purchase.
How to Order Online
A complete walkthrough of browsing, adding to cart, and completing your purchase.
Browse & Find Products
View Product Details
Review Cart & Checkout
How to Get a Pro Account Learn about Johnny Grape Pro and how to apply for volume discounts and priority service.
Johnny Grape Pro is designed for businesses, restaurants, bars, and hospitality clients who need better pricing and dedicated support. Here's how to apply.
Visit the Pro Page
Navigate to our Pro page from the homepage banner or the navigation menu.
Need Better Prices for Your Business?
Join Johnny Grape Pro for volume discounts
Fill Out the Application
Go to the Wholesale page and complete the application form with your business details, VAT number, and business type.
Pro Account Application
Approval & Activation
Our team will review your application and get back to you within 1–2 business days. Once approved, your account will be upgraded to Pro.
Pro Account Approved!
Welcome to Johnny Grape Pro. Your volume discounts are now active.
Helpful links
How to Return an Order or Get a Refund Step-by-step guide to initiating returns, exchanges, and refund requests.
We want you to be completely happy with your purchase. If something isn't right, here's how to request a return or refund.
Go to Your Account
Log in and navigate to your Account page. Click on the 'Orders' tab to view your recent orders.
Order #JG-001
DeliveredHennessy V.S Cognac × 1
Select the Order & Request Return
Click on the order you'd like to return. Then click 'Request Return' and select the reason for your return.
Order #JG-001
Hennessy V.S Cognac
€34.99
Reason for return:
Check Your Email for Instructions
Once your request is submitted, our team will email you within 24 hours at [email protected] with detailed instructions on how to proceed with your return.
From: [email protected]
NowYour return request #JG-001
Hi, we've received your return request.
Please follow the instructions below to ship your item back to our warehouse.
→ View return instructions
Receive Your Refund
Once we receive and inspect the returned item, your refund will be processed within 5–7 business days to your original payment method.
Refund Processed
€34.99 refunded to •••• 4242
Please allow 5–7 days for it to appear
Helpful links
How to Search Products & Use Filters Find exactly what you're looking for using search, categories, and advanced filters.
Our search and filter system makes it easy to find the perfect bottle. Here's how to use it effectively.
Use the Search Bar
Click the search bar at the top of any page and type your query. Suggestions will appear as you type.
Filter by Category
On the search results page, use the category filter cards to narrow results to Wine, Spirits, Beer, Soft Drinks, Syrups & Purées, or Water.
Showing 24 results for "Spirits"
Use Price & Brand Filters
Use the sidebar filters to narrow by price range (e.g., Under €10, €10–€25) and by brand or origin.
Price Range
Brand
Product 1
€30.99
Product 2
€35.99
Product 3
€40.99
Product 4
€45.99
View Subcategories
Click on a parent category in the sidebar to reveal its subcategories for even more precise filtering.
Helpful links
How to Apply a Voucher or Discount Code Learn where and how to enter your promo codes and vouchers at checkout.
Got a voucher or discount code? Here's how to apply it to your order and save on your purchase.
Add Items to Your Cart
First, browse and add the products you'd like to purchase to your shopping cart.
Jameson Irish Whiskey
€24.99
Go to Cart or Checkout
Navigate to your cart or proceed to checkout. You'll find the voucher input field in both places.
Jameson Irish Whiskey × 1
€24.99
Enter Your Code & Apply
Type your voucher or discount code into the field and click 'Apply'. The discount will be reflected in your order total immediately.
Code applied! 15% off
You saved €3.75
Check Your Account for Vouchers
You can view all your available vouchers in the 'Vouchers' tab of your account page.
WELCOME15
15% off your first order
Helpful links
Can't find what you're looking for?