Returns & Refunds
We want you to be completely satisfied with your purchase
Important Packaging Requirement
Our Return Policy
Eligible for Returns
Not Eligible for Returns
How to Return an Item
Contact Us
Email our support team at [email protected] within 14 days of receiving your order. Include your order number and reason for return.
Receive Authorization
We will review your request and send you a Return Merchandise Authorization (RMA) number along with return instructions.
Pack Your Items
Carefully repack the items in their original packaging exactly as you received them. This is critical to avoid damage during transit.
Ship Your Return
Send your package to our warehouse using a tracked shipping service. Include the RMA number on the outside of the package.
Refund Processed
Once we receive and inspect your return, we will process your refund within 5-7 business days to your original payment method.
Refund Information
Processing Time
Once your return arrives at our warehouse, our team will inspect the items within 2-3 business days. If approved, your refund will be processed within 5-7 business days to your original payment method.
Refund Amount
Refunds include the full product price. Original shipping costs are non-refundable unless the return is due to our error (damaged, defective, or incorrect items). Return shipping costs are the responsibility of the customer unless otherwise agreed.
Damaged Returns
If items arrive at our warehouse damaged due to improper packaging during the return shipment, we reserve the right to reduce the refund amount or deny the refund entirely. This is why it is crucial to use the original packaging.
Need Help With a Return?
Our customer service team is here to assist you with any questions about returns or refunds.